NO REFUNDS! Return for store credit / exchange. 

We understand when you’re shopping online for the latest fashion trends, you may change your mind or need to change sizes. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

What the Shell Return Policy

We do not offer refunds. However, we are happy to offer:

• Store credit for eligible returns.
• Exchanges for a different size or item (subject to availability).

Exchange & Store Credit Requirements

• Requests must be made within 14 days of delivery.
• Items must be unworn, unwashed, unused, and in their original condition with any original tags attached.
• Customers are responsible for return shipping costs unless the item arrived damaged or we made an error with your order.
• A $7 return label fee will be deducted from your store credit for all returns shipped back to us.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 5 days of receiving your order. Include your order number and photos of the item, and we'll make it right as quickly as possible.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Sale items.

To start an exchange or request store credit, please contact us with your order number and we'll be happy to assist you.

Thank you for supporting What the Shell! As a small business, we truly appreciate every order and your understanding of our return policy.